Last updated: 14 July 2026
1. Who this policy covers
This policy explains how NoroCMS collects, uses, stores, and shares personal data of website visitors, dashboard users, and organizations using the NoroCMS service, in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable data protection law.
2. Data we collect
We collect the following categories of data:
- Account data: name, email address, and organization details when you register.
- Usage data: device telemetry, play logs, and dashboard activity generated through your use of the service.
- Contact data: information you submit through a contact or sales form.
- Billing data: information required to process a subscription payment, handled by our payment processor.
3. How we use your data
We use collected data to provide and operate the NoroCMS service, respond to support and sales inquiries, secure your account, and meet legal and regulatory obligations. We do not sell personal data to third parties.
4. Your rights as a data principal
Under the DPDP Act, you have the right to access the personal data we hold about you, request correction or erasure of that data, withdraw consent previously given, and nominate another individual to exercise your rights in the event of your death or incapacity. To exercise any of these rights, contact us at support@norocms.com.
5. Grievance officer
For any privacy-related grievance, contact our grievance officer at support@norocms.com. We will acknowledge and address grievances within a reasonable timeframe as required under applicable law.
6. Data retention
We retain account and usage data for as long as your account is active, and for a reasonable period afterward to meet legal, accounting, or reporting obligations. Proof-of-play records may be retained longer where required for billing or audit purposes tied to your use of the service.
7. Data security
We use encryption in transit, access controls, and tenant isolation to protect your data. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.
8. Changes to this policy
We may update this policy from time to time. The "last updated" date at the top of this page reflects the most recent revision.
9. Contact us
For any question about this policy or how your data is handled, email support@norocms.com.